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WARRANTY

 DEFINITIONS

“Conditions”

means these terms and conditions;

“Customer”

means the customer to whom GMB Computer Services has agreed to provide the Services

“Data”

includes information, documents, text, software, music, sound, photographs, graphics, video, messages and other materials of any kind and in any form;

“GMB Computer Services”

means GMB Computer Services and its employees, agents or sub-contractors;

“Overclocking”

is the method of making the CPU, video card and some other hardware run faster and/or better and is not endorsed by the manufacturers of the item

“Us”

means GMB Computer Services and its employees, agents or sub-contractors;

“We”

means GMB Computer Services and its employees, agents or sub-contractors;

 

Although GMB Computer Services takes every care to ensure their repairs are of the highest quality, occasionally things can go wrong.

GMB Computer Services offers a 6 month warranty on the workmanship of all our repairs (90 days for laptop screens). If you are unhappy with the quality of workmanship then we will always do everything we can to put it right.

If you return a PC or laptop to us that we have repaired within 6 months of the service order date then we will honour the warranty.

Our 6 month labour warranty (90 days for laptop screens) also applies if any brand new hardware that we have installed or replaced fails. The manufacturers warranty would apply for the failed parts and is limited to their specific terms and conditions of sale, and more specific, their return policies. If GMB Computer Services has been requested to carry out works that invalidate the manufacturer's warranty such as 'overclocking' then GMB Computer Services is not responsible for the cost of the parts should they fail.

This warranty does not include: any software issues created and/or caused by the “end user” such as viruses or spyware, tampering with the settings or other non-related hardware failures.

Damage caused by impact with other objects, dropping, spilled liquids or immersion in liquids; usage not in accordance with product instructions, accident, abuse, misuse, neglect, natural disasters such as flood, fire, earthquake or lightening, problems with electrical power such as power surges, problems caused by use of parts, components, services or software not supplied by GMB Computer Services or other causes not arising out of defects in materials or our workmanship is not covered by this warranty.

GMB Computer Services reserves the right to determine whether alterations have been made, or damages caused, by such facts that would serve to void the terms of this warranty.

This warranty does not cover any items in the following categories: software, joysticks, printers, scanners, speakers, cameras.


There are some exclusions and conditions you should be aware of before contacting us for a repair and these are detailed below:

Data

  • The only effective protection for data stored in a computer, such as on a hard drive, is the regular backing up of that data by you, the owner. If during the repair of the product the contents of the hard drive or any other data storage media are altered, deleted, modified or lost, GMB Computer Services is not responsible.

General Repairs

  • Cosmetic Marks - Although we take every care possible to prevent marking or scratching during repairs, occasionally there may be minor cosmetic damage to computers due to the nature of the work. Often laptop manufacturers hold parts together using clips and these can easily break. If damage does not impair the functionality of the machine then we are unable to accept liability for cosmetic repair costs.

Replacement Laptop Screens

  • Pixel Defects - Laptop screens are made up of hundreds of thousands of pixels (red, green and blue) that switch on and off at a rapid rate to create a picture. Occasionally, LCD (Liquid Crystal Display) screens suffer from 'dead' or 'stuck' pixels and each screen manufacturer has a tolerance level for the number of pixel defects allowed before a screen can be returned for replacement. The tolerance level is based on screen size and the number of defective pixels. We are bound by the screen manufacturer's accepted tolerance level.
  • Cosmetic Marks - The plastic bezel around the screen will need to be removed in order to replace it, there may therefore be scratches or marks on the bezel. We take every care to keep minor cosmetic marks to a minimum but will not replace a bezel due to minor cosmetic marks.
  • Bezels - Some bezels on laptops can may not fit back flush to the screen once they have been removed and replaced, especially where the plastic is lightweight to keep weight or costs down.. This effect is unavoidable with some screen repairs and does not constitute a fault under the warranty. Some screen/lid assemblies and bezels are glued together or constructed in such a way that there may be cosmetic marks or slight damage that is unavoidable when dismantling or re-assembling. As long as the damage does not affect the mechanical operation or performance of the laptop, this also does not constitute a fault or claim under our warranty.
  • Screw Covers - Rubber or plastic screw covers that are removed may not stick back on or may be unavoidably damaged during removal. We make every effort to replace screw covers but, on occasions when screw covers cannot be replaced or are damaged beyond re-use, this does not constitute a fault under the warranty. Replacement screw covers can, in some instances, be purchased and replaced at an extra cost to the customer.

Replacement Hard Drives

  • Brand New Hard Drives - Where we have replaced a hard drive with a brand new one, the hard drive is covered by the manufacturers warranty. If the new hard drive fails within the first 6 months following a replacement then it will be replaced under the warranty at no extra cost. If a brand new hard drive fails outside of the warranty period but falls within the manufacturers warranty then we will at your request return the hard drive to the manufacturer or supplier for a replacement but the cost of re-fitting the replacement hard drive will be incurred by you, the customer.
  • Data - In the event of a hard drive failing, GMB Computer Services will not be liable for any lost or corrupted data or perceived monetary value of lost or corrupted data. This includes photos, videos, music files (including paid for files from online suppliers such as iTunes) and other documents. Any hard drive replacements carried out are under the understanding that data will be backed up by the customer on a device separate from the replaced hard drive.

Data Recovery

  • Data - Where data recovery is carried out, we will try to recover as much data as possible. This may be limited by the condition of the drive from which the data is being recovered. GMB Computer Services will not be liable for any lost or corrupted data or perceived monetary value of lost or corrupted data. This includes photos, videos, music files (including paid for files from online suppliers such as iTunes) and other documents.

Virus Removal

  • Re-infection - Following a virus removal your computer will be free from viruses. As we cannot accept any responsibility for websites visited or e-mails or files opened by the customer after disinfection the 6 month warranty does not cover virus removal on any subsequent re-infection.

Refurbished Parts

  • How are Refurbished Parts Covered? - Where we are asked to source refurbished parts due to the customer wishing to reduce the cost of repair there is a general recognition in law that the reduced price you pay reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down in the future. Any failure of refurbished parts will be assessed on a case-by-case basis.
  • Replacing Refurbished Parts - It should also be understood that refurbished parts are not usually a 'line item' with suppliers. By this we mean that an exact same replacement for the part supplied may not be readily available. In this case a suitable alternative or a partial refund may be offered if appropriate.

General Conditions

  • Warranty will be void if the machine has been tampered with or subsequently repaired or investigated by others.
  • The warranty does not cover faults that are different or unrelated to the original fault or if the equipment has been modified or improperly handled.